EXCHANGE, RETURN AND REFUND POLICY

  • EXCHANGE POLICY

At alibay.se, when the product is incorrect from the one that the customer ordered or when item is damaged, the customer has to send photos or a video within 48 hours after delivery that shows the item is incorrect or DOA (Dead On Arrival).

In this case, we will reship a new item and the customer shall return the product as per our return policy.

Note: Due to different batches of the products, it may come from different production lots, the item logo or packaging the customer received may vary from shipments or from the photos displayed on our website.

If all the physical appearance or the functions of the item are correct, this case will not be included in the free re-shipping policy of incorrect item.

Any sale or promotional items that are sold are non-refundable and non-exchangeable.

  • RETURN POLICY

If the customer is not satisfied with the purchase and wants to return it within 14 days after delivery, we will ask the customer to send the product back to our factory (full address will be provided to customer via email). In this case, the customer shall be held responsible for all the shipping fees. After 14 days of delivery of product, we shall be not liable to accept return from the Customers.

In case, our customer support team accept return of your product. The customer shall be held responsible for all the shipping fees.

  • The customer must ensure to return the item with its original packaging and all accessories in the same condition as received.
  • All customers must contact Alibay.se for approval before sending or returning any item to us.
  • Alibay.se will not be responsible for the returned item without prior notification to Alibay.se.
  • You must announce that you regret it. The message should be sent to us at support@alibay.se. In your message, your name, address, e-mail address, order number and the goods to which the return applies must be clear and clear.

Note: Alibay.se reserves the right of any changes of return policy. Any changes will be updated on our website.

Any sale or promotional items that are sold are non-refundable and non-exchangeable.

EXCEPTION:

The right of return/withdrawal does not apply to: 

  • Products that have been sealed (sealed) for health or hygiene reasons and the seal (sealed) has been broken by you.
  • Products that have the nature of sealed sound or image recording and where the seal has been broken by you.
  • Custom made product, which has been specially tailored for you or has a clear personal touch to your wishes.
  • Services that have been completed and where you have explicitly consented to the service being started without the right of withdrawal.
  • Goods that can deteriorate quickly, such as food.
  • Issue numbers of newspapers or magazines.
  • HOW CAN I GET MY REFUND?

Our refund policies are simple. You can claim refund by:

  1. Call us at our customer care number +46 73 733 4796 or;
  2. Send us an email at support@alibay.se or;
  • METHODS OF PAYMENT AND REFUND

We will refund your order to the original payment method or exchanged your item(s), once it has been processed.

  • REFUND CYCLE:

Complete refund process normally takes about 15-30 working days from the date of confirmation of refund. No credit until product has arrived.